Privacy Policy

Last updated: September 8, 2026

Rose City Couriers (“we,” “us,” or “our”) operates the website [rosecitycouriers.com] (the “Site”). This Privacy Policy describes how we collect, use, and protect your information when you visit our Site or use our courier services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Pickup and delivery addresses
Service details or delivery instructions

This information is collected when you request a quote, schedule a delivery, contact us, or otherwise communicate with us.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Device information
Pages visited and time spent on the site
Referring URLs

How We Use Your Information

We use the information we collect to:

Provide and manage courier and delivery services
Communicate with you regarding pickups, deliveries, and service updates
Respond to inquiries and customer support requests
Improve our website, services, and customer experience
Monitor website usage and performance
Comply with legal and regulatory requirements

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality and analyze traffic.

You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site.

Third-Party Services and Google Compliance

We use third-party services that may collect information about your use of our website, including:

Google Analytics – to understand how visitors interact with our Site
Google Ads – for advertising, conversion tracking, and remarketing

These services may use cookies or similar technologies to collect data such as IP address, device information, and browsing behavior.

Learn how Google uses data from sites that use its services:
https://policies.google.com/privacy

You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on.

Sharing of Information

We do not sell or rent your personal information.

We may share information only:

With trusted service providers who assist in operating our website or services
To comply with legal obligations or court orders
To protect our rights, property, or safety, or that of our customers

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to protect your data, no method of transmission over the Internet is completely secure.

SMS and Mobile Messaging Privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories in this Privacy Policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

When you voluntarily choose to receive text messages from Rose City Couriers LLC:

Information collected: We may collect your mobile telephone number, SMS consent status, consent date and method, and message history.
How we use this information: We use this information only to provide the operational communications you requested. Messages may include dispatch assignments, new-dispatch notifications, pickup and delivery updates, scheduling information, estimated-time-of-arrival requests, route or safety information, administrative notices, and support conversations or replies.
No marketing messages: This messaging program is not used to send marketing or promotional messages.
No sale or sharing: We do not sell, rent, share, transfer, or provide mobile telephone numbers, SMS consent, or opt-in data to third parties or affiliates. This restriction applies notwithstanding anything else in this Privacy Policy concerning the sharing or disclosure of personal information.
Message frequency: Message frequency varies according to dispatch activity, assignments, scheduling needs, and your interactions with Rose City Couriers LLC.
Charges: Message and data rates may apply.
Opting out: You may reply STOP at any time to stop receiving text messages. You may receive one final message confirming your opt-out.
Resuming messages: You may reply START or update your texting preference through the RCC Driver Portal.
Help: Reply HELP for assistance, email info@rosecitycouriers.com, or call 503-395-0123.
Optional participation: SMS participation is optional. Consent to receive text messages is not a condition of receiving courier assignments or using Rose City Couriers LLC services. Dispatch and assignment information remains available through the RCC Driver Portal.

SMS Terms:
https://www.rosecitycouriers.com/sms-terms

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to the personal data we have about you
Request correction or deletion of your personal information
Opt out of certain data collection practices

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Rose City Couriers
Email: info@rosecitycouriers.com
Phone: 503-395-0123